1 Who We Are
PTG Gaming operates the online gaming platform accessible at ptggaming.com. In the context of this Privacy Policy, "PTG Gaming", "we", "us", and "our" refer to the entity responsible for collecting and processing your personal information when you use the platform.
PTG Gaming acts as the data controller for information you provide directly through the registration form, account settings, and customer support channels. For payment-related data processed by third-party payment service providers, those providers act as separate data controllers under their own published privacy policies.
Philippine data privacy context: PTG Gaming is committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, and relevant issuances from the National Privacy Commission of the Philippines.
2 Data We Collect
The categories of personal data PTG Gaming may collect and hold about you include the following:
| Data Category |
Examples |
When Collected |
| Identity Data |
Full legal name, date of birth, nationality |
Registration and KYC verification |
| Contact Data |
Mobile number, email address |
Registration and account updates |
| Financial Data |
GCash number, bank account details, card type and last four digits |
Deposits and withdrawal requests |
| Verification Documents |
Government-issued ID images, proof of address |
KYC process and regulatory checks |
| Account Activity Data |
Login times, game history, betting records, transaction logs |
Ongoing platform use |
| Device and Technical Data |
IP address, browser type, device model, operating system |
Every platform visit |
| Communication Data |
Support chat logs, email correspondence, complaint records |
Customer support interactions |
| Preference Data |
Language settings, preferred game categories, marketing opt-in status |
Account settings and cookies |
PTG Gaming does not collect sensitive personal information such as race, religion, health data, or political affiliations unless specifically required by law or regulation and with your explicit consent.
3 How We Collect Your Data
PTG Gaming collects personal data through the following channels:
- Direct input: Information you type during registration, account updates, KYC submission, and support conversations.
- Automated collection: Technical and device data gathered automatically when you visit or interact with the PTG Gaming platform, including through cookies and server logs.
- Payment providers: Confirmation data returned by payment processors such as GCash, Maya, BDO, BPI, UnionBank, and card networks after a transaction is initiated from your account.
- Identity verification providers: Results and records from third-party services we use to verify the identity documents you submit during KYC.
- Customer support tools: Records of live chat sessions, email exchanges, and any files or screenshots you share when contacting PTG Gaming support.
4 Why We Use Your Data
PTG Gaming uses your personal data only for specific, clearly defined purposes. We do not use your information for any purpose that is incompatible with the reasons for which it was originally collected.
- Account creation and management: To open, maintain, verify, and close your PTG Gaming account in accordance with our Terms and Conditions.
- Regulatory compliance: To meet our obligations under Philippine gaming and anti-money laundering regulations, including age verification, KYC, and transaction monitoring.
- Payment processing: To process deposits and withdrawals in Philippine Peso through your chosen payment method.
- Platform security: To detect and investigate suspicious activity, fraud, bonus abuse, and other violations of the PTG Gaming Terms and Conditions.
- Service delivery: To ensure games, betting markets, promotions, and account tools function correctly for your session.
- Customer support: To review and respond to account queries, technical issues, complaints, and payment concerns.
- Responsible gaming: To monitor activity patterns that may indicate problem gambling and to apply limits or restrictions at your request or as required by regulation.
- Communications: To send account-related notices, transaction confirmations, security alerts, and — where you have opted in — promotional messages about PTG Gaming offers.
- Platform improvement: To analyse aggregated, anonymised usage data that helps us improve the PTG Gaming experience for all Philippine players.
5 Legal Basis for Processing
Under the Philippine Data Privacy Act and its implementing rules, PTG Gaming relies on the following legal bases to process your personal data:
- Contractual necessity: Processing required to fulfil the Terms and Conditions you accepted when registering, including account management, payment processing, and game delivery.
- Legal obligation: Processing required to comply with Philippine laws and regulatory requirements applicable to online gaming operators, including KYC and anti-money laundering obligations.
- Legitimate interests: Processing carried out to protect PTG Gaming and its players from fraud, maintain platform security, and improve the service, provided those interests are not overridden by your privacy rights.
- Consent: Processing for purposes such as direct marketing communications, where PTG Gaming obtains your explicit, freely given, and informed consent before proceeding. You may withdraw consent at any time by updating your account preferences or contacting support.
6 Sharing Your Data
PTG Gaming does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data is shared only in the following limited circumstances:
- Payment service providers: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa, and Mastercard processing networks receive the minimum payment data needed to process your transaction.
- Identity verification services: Licensed KYC and document verification providers receive the documents you submit to verify your identity in compliance with regulatory requirements.
- Regulatory authorities: PTG Gaming may disclose personal data to Philippine gaming regulators, law enforcement agencies, or courts when legally required to do so or in response to a valid official request.
- Fraud prevention and security services: Aggregated or anonymised data may be shared with fraud detection systems to identify and block suspicious activity patterns across the platform.
- IT and hosting providers: Technical service providers who maintain the PTG Gaming platform infrastructure may have access to data as part of their hosting and maintenance functions, subject to strict data processing agreements.
All third parties who receive PTG Gaming player data are bound by contractual obligations to handle that data securely, use it only for the specified purpose, and comply with applicable data protection requirements.
7 Data Retention
PTG Gaming retains your personal data for as long as it is necessary for the purposes described in this policy or as required by applicable law. The following general retention periods apply:
- Active account data: Retained for the full duration of your registered account with PTG Gaming.
- Closed account data: Retained for a minimum of five years after account closure, as required by Philippine anti-money laundering and gaming regulations.
- KYC and verification documents: Retained for a minimum of five years from the date of submission or last transaction, whichever is later.
- Transaction records: Retained for five years in accordance with financial record-keeping obligations.
- Customer support communications: Retained for two years from the date of the last interaction unless the matter involves an ongoing dispute or regulatory inquiry.
- Marketing consent records: Retained for as long as you remain on our marketing list plus three years thereafter for audit purposes.
When personal data is no longer required and there is no regulatory basis for its continued retention, PTG Gaming will securely delete or anonymise it so it can no longer be linked to your identity.
8 Security Measures
PTG Gaming takes the security of your personal information seriously. We apply both technical and organisational safeguards to protect your data from unauthorised access, accidental loss, alteration, or disclosure.
- Encryption of data in transit using industry-standard protocols.
- Encrypted storage for sensitive account credentials and payment references.
- Access controls that restrict employee access to personal data on a strict need-to-know basis.
- Regular security assessments and vulnerability testing of the PTG Gaming platform.
- Incident response procedures to manage and notify affected users in the event of a confirmed data breach.
- Staff training on data privacy obligations and secure data handling practices.
You also play an important role in keeping your account secure. Use a strong, unique password, keep your login credentials private, and contact PTG Gaming support immediately if you notice unusual activity on your account.
9 Cookies and Tracking Technologies
PTG Gaming uses cookies and similar tracking technologies to make the platform work correctly and to improve your browsing experience. A cookie is a small text file placed on your device when you visit a website.
The types of cookies used on the PTG Gaming platform include:
- Strictly necessary cookies: These are essential for the platform to function. They maintain your logged-in session and allow account tools to operate. These cannot be disabled.
- Functional cookies: These remember your preferences such as language settings and display options so you do not need to re-enter them on every visit.
- Analytics cookies: These collect anonymised data about how users navigate the PTG Gaming platform, which helps us identify areas to improve. Individual users cannot be identified from this data.
- Security cookies: These support fraud detection and session integrity verification during your time on the platform.
Most browsers allow you to manage cookie settings, including blocking or deleting cookies. Note that disabling strictly necessary cookies will prevent the PTG Gaming platform from functioning correctly. You can usually find cookie settings under Privacy or Security in your browser preferences.
10 Your Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by PTG Gaming. To exercise any of these rights, contact support@ptggaming.com with your registered email address and a description of your request.
Access
Right to Access
Request a copy of the personal data PTG Gaming holds about you, including what categories of data are stored and how they are being used.
Correction
Right to Rectification
Request that PTG Gaming corrects any inaccurate or incomplete personal data held in your account. Some corrections may require identity verification.
Erasure
Right to Erasure
Request deletion of your personal data where it is no longer needed for the purposes it was collected, subject to any overriding regulatory retention obligations.
Portability
Right to Data Portability
Request a copy of your personal data in a structured, commonly used format so you can transfer it to another service provider where technically feasible.
Objection
Right to Object
Object to the processing of your personal data for direct marketing purposes. You can opt out of marketing communications at any time through your account settings.
Damages
Right to Claim Damages
Under Philippine law, you may be entitled to compensation if you suffer damage as a direct result of inaccurate, incomplete, or unauthorised use of your personal information by PTG Gaming.
PTG Gaming will acknowledge all data rights requests within five business days and aim to provide a full response within thirty calendar days. Complex or multiple requests may require additional time, in which case we will notify you of the extension.
11 Children's Privacy
PTG Gaming is an online gaming platform strictly for adults. The minimum age requirement is 21 years, as mandated by applicable Philippine regulations. PTG Gaming does not knowingly collect or process personal data from individuals under the age of 21.
If PTG Gaming becomes aware that personal data has been collected from a person under the minimum age, that account will be closed immediately, the data will be deleted or anonymised, and any funds will be handled in accordance with applicable regulatory requirements. Parents or guardians who believe a minor has created a PTG Gaming account should contact support@ptggaming.com immediately.
12 Cross-Border Data Transfers
Some of the third-party service providers PTG Gaming works with — such as payment networks, hosting providers, or identity verification platforms — may process data in locations outside the Philippines. Where this occurs, PTG Gaming ensures that appropriate safeguards are in place to protect your personal data to a standard consistent with the Philippine Data Privacy Act.
These safeguards may include contractual data protection clauses, adherence to internationally recognised security frameworks, or transfers to countries that offer an equivalent level of data protection as assessed by the relevant Philippine authority.
13 Links and Third-Party Content
The PTG Gaming website may contain references to game providers, payment services, or other third-party platforms that have their own separate privacy policies. PTG Gaming is not responsible for the content, data practices, or privacy standards of any third-party website, even if accessed through a link displayed on the PTG Gaming platform.
When you interact with a payment provider such as GCash or Maya through the PTG Gaming deposit or withdrawal flow, you are also subject to that provider's own privacy policy. PTG Gaming encourages you to review the privacy notice of any third-party service you use in connection with your account.
14 Policy Updates
PTG Gaming reviews this Privacy Policy periodically and may update it to reflect changes in data processing practices, applicable law, regulatory guidance, or platform features. When material changes are made, registered players will be informed by email to the address on file or by a prominent notice on the PTG Gaming website.
The effective date of any revision is shown in the "Last Updated" field at the top of this page. The most current version of this Privacy Policy is always available at ptggaming.com/privacy-policy. Your continued use of PTG Gaming after the effective date of a material update constitutes your acknowledgement of the revised policy.
15 Contact and Complaints
For any question about how PTG Gaming handles your personal data, to exercise a data privacy right, or to raise a concern about a data processing practice, you can reach our team at:
- Email: support@ptggaming.com
- Live Chat: Available on the PTG Gaming website after logging in
When sending a privacy-related request by email, please include your registered account email address and a clear description of your request. PTG Gaming may need to verify your identity before processing a data access or deletion request.
If you are not satisfied with PTG Gaming's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.
